RESIDENT RESOURCES AND FAQ

Here are commonly requested documents, forms, and links.  If you don’t see the information you are looking for here, please visit the Cusick website.

Residents that own a business can create a business card for the Business Directory.   Using the Brookhaven Business Directory is a great way to support your neighbors and small businesses!

Detailed information and the schedule for Indian Trail bulk pick-up can be found here.

Brookhaven is on the “Green” yard waste schedule and the “Orange” recycling schedule.

The Clubhouse may be used as a remote workspace during normal business hours.  A reservation is required. Paid or community events take precedence. You may not use any part of the Clubhouse if it has been reserved by a resident or for a community event. See the Coworking Policy page for details and the required waiver.

The Main Floor, Lower Level, and Entire Clubhouse are available for rental by residents for events and parties. For details, please visit the Clubhouse Rental page.

Brookhaven Clubhouse 2.4 and Brookhaven Clubhouse 5g

The password for both is “lovebrookhaven”

Brookhaven HOA management is provided by Cusick Community Management.

Cusick’s Contact Information:

Address: 8000 Corporate Center Drive, Suite 206 / Charlotte, NC  28226
Phone: (704) 544-7779
Email: communitysupport@cusickcompany.com
Website: Brookhaven Citizens Assembly (cincwebaxis.com)

Visit the Community Rules and Bylaws page

  • For instructions on setting up or updating your existing Brookhaven website account, click here.
  • If you are a new resident you will need to create a new account by completing the New Resident form.
  • If you have previously logged into your account but have forgotten your username or password, use the “Retrieve username & password” link on the login screen.
  • If you have never logged into your account, don’t know any of the email addresses used to set up your account, or none of the email addresses are active, complete the Request Account Information form.
  • Complete the Amenity Card Service Request form if:
    • You have a key fob from a previous homeowner that needs to be activated for you.
    • Your key fob does not access the fitness center.
    • You need pool access for early morning lap swimming.
    • You lost (or never had) a key fob and need a new or replacement one.
  • For any other key fob issues contact Cusick Community Management by e-mail at communitysupport@cusickcompany.com

Lap swimming before pool hours is at your own risk, for residents that have signed the lap swimming waiver. You must sign the waiver using the Amenity Card Service Request form in order for your key fob to be authorized for early pool access. The waiver is valid for the current calendar year only and must be signed annually.  See the Hours tab on the Swimming Pool page for this season’s lap swimming hours.  Lap swimming is during open pool season only.

Mailbox Specifications and Parts

HOA meeting minutes are published on the Cusick website under Community Information\Community Documents\Documents\Open Minutes.  Minutes are approved during and published after the next scheduled meeting following the meeting where the minutes are recorded.

Documents shared during Open Board Meetings can be found on the About\Board Of Directors page.

Residents who opt in to have their contact information published are listed in the Neighbor Directory.  The directory is located under the Resident Resources menu and on the Manage Account screen. The directory is only visible to residents who are logged in, the information is not made public. You can update your preferences by going to Manage Account and using the Member Directory toggle to turn on/off publication of your contact information.

Neigborhood Map

  • To pay your dues, review your balance, or set up recurring payments, please visit the Cusick Community Portal at https://cusick.cincwebaxis.com.
  • Assessments will show on the pay assessment screen the date they are due.  If you do not see this, find the tab labeled Account information, and click on it. Once there you will see a homeowner ledger pop up. Located at the top there is an option to change the dates so you can see upcoming and previous assessments and payment amounts.
  • For assistance with payments or to set up ACH payments, please contact the Cusick accounting department at accounting@cusickcompany.com.

Residents are allowed to host pool parties during normal pool hours.  Please see the Pool Party Rules and Policies for costs and instructions.

Complete the Issue Notification form below to report an issue to Cusick, such as a common area maintenance need or a covenant violation.

Use the Community Email Request form to send an email to the community. Your request will be sent to the Board for approval prior to the email being sent.  The content will also be published on the website.

  • All changes, modifications and/or additions to the exterior of your home OR property MUST BE approved by the Architectural Review Committee (ARC) via an ACC Request Form. The ACC request form can be found on the Cusick website.  After you sign in to the Cusick website you will be on a Dashboard page and the bottom right tile will say “Architectural Requests”.  Click the “See All” button and then “Add ACC Request” to submit a new request.
  • To avoid unnecessary delays in the approval process, be sure to include as much detail as possible such as PROPERTY SURVEYS, PICTURES, ARCHITECTURAL RENDERINGS, MATERIALS USED, COLORS, etc.
  • A survey is not needed for a paint color change since it does not impact any setbacks, property lines, etc.
  • If you have any questions about the architectural changes that are allowed, please review the Architectural Guidelines (including allowed paint and trim colors) on the Community Documents page located on the Cusick website.  Select Community Information\Community Documents from the Cusick menu, and then expand the Community Documents folder. Here are links to the most commonly used documents:
  • DO NOT PROCEED on your project UNTIL YOU RECEIVE A WRITTEN APPROVAL.

*Will download from Cusick website

  • For new tennis court reservations, click on Reservations\Make Reservations on the Manage Account screen.  Reservations can also be made from the Tennis Court Amenity or Activity page or from the Resident Resources menu.  There is no fee to reserve a court.
  • To view, edit or cancel an existing tennis court reservation, click on Reservations\My Reservations on the Manage Account screen.
  • If you have paid the annual Equipment Use Fee for use of the tennis ball machine and other equipment, the ball machine is also reserved on the Make Reservations tab of the Manage Account screen, or any page where court reservations are made.  Don’t forget to also reserve a court for the same time.  For more information on use of the tennis equipment please visit the Tennis Courts page.
  • For detailed policies, procedures and fees for reserving the Clubhouse, please visit the Clubhouse Rental page.
  • For detailed policies, procedures and fees for hosting a pool party, please visit the Pool Parties page.
  • To reserve the Clubhouse for a community-wide event, use the Community Event Reservation form.

Each year a banner is displayed in front of the Clubhouse congratulating our graduating Brookhaven seniors.  Sign-ups for the banner typically begin in January and end in March.  When open for sign-ups, the form can be found here.

Use the Union County Street Light Repair form to notify the county.  You will need the pole number located on the street light in order to complete the form.

Subscribing to a calendar allows Brookhaven events to be automatically added to and updated on your personal calendar.  Never miss an event! The available calendars are the Open Meetings Calendar and the Social Events Calendar. See full details and instructions.

Brookhaven is home to the Brookhaven Barracudas Swim Team.  Please visit the swim team website for information about joining the team, practice schedule, and meet dates.  Or contact the team reps at brookhavensummerswimteamnc@gmail.com

Latest News

Gingerbread Contest

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December 8th, 1:00pm – 5:00pm Stop by to check out the houses during the Maker’s Market and VOTE for your favorite. To enter the contest: Create a gingerbread house, barn, RV, skyscraper, or whatever structure your family wants to build! Everything must be edible, no toothpicks, straws or cardboard.  This year you may use hot […]

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3rd Annual Brookhaven Maker’s Market

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We’re thrilled to announce the Brookhaven Holiday Makers Market and Gingerbread Contest, now in its third year! This eagerly anticipated event brings together a curated selection of talented vendors, offering a wide range of unique and exquisite items. You can expect a delightful array of products from your neighbors and friends. We can’t wait to […]

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Snacks with Santa

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Mr. & Mrs. Claus and their elves are back in Brookhaven on Saturday, December 7th from 2-5pm!  Please join us for this festive event at the Clubhouse for: Holiday cookies and hot chocolate Fun crafts for kids Story time with Mrs. Claus Family photos with Santa (bring your own camera) This is an open-house style […]

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