RESIDENT RESOURCES AND FAQ
Here are commonly requested documents, forms, and links. If you don’t see the information you are looking for here, please visit the Cusick website.
Brookhaven Business Directory
Residents that own a business can create a business card for the Business Directory. Using the Brookhaven Business Directory is a great way to support your neighbors and small businesses!
Bulk Pick-up
Curbside Bulk Collection occurs 4 times per year – in February, May, August and November. Bulk and E-Waste pickup is on your regularly scheduled recycle day during the designated bulk pick up week. Detailed information and the schedule for Indian Trail bulk pick-up can be found here.
Brookhaven is on the “Orange” recycling schedule.
Clubhouse Coworking Policy
The Clubhouse may be used as a remote workspace during normal business hours. A reservation is required. Paid or community events take precedence. You may not use any part of the Clubhouse if it has been reserved by a resident or for a community event. See the Coworking Policy page for details and the required waiver.
Clubhouse Rental
The Main Floor, Lower Level, and Entire Clubhouse are available for rental by residents for events and parties. For details, please visit the Clubhouse Rental page.
Clubhouse Wi-Fi
Brookhaven Clubhouse 2.4 and Brookhaven Clubhouse 5g
The password for both is “lovebrookhaven”
Community Management/Cusick
Brookhaven HOA management is provided by Cusick Community Management.
- To pay your dues, review your balance, or set up recurring payments, please visit the Cusick Community Portal at https://cusick.cincwebaxis.com.
- For assistance with payments or to set up ACH payments, please contact the accounting department at accounting@cusickcompany.com.
- If you see anything needing repair or have a question about HOA business, please contact community support at communitysupport@cusickcompany.com or use the Report an Issue form.
Cusick’s Contact Information:
Address: 8000 Corporate Center Drive, Suite 206 / Charlotte, NC 28226
Phone: (704) 544-7779
Email: communitysupport@cusickcompany.com
Website: Brookhaven Citizens Assembly (cincwebaxis.com)
Community Standards Documents
Visit the Community Rules and Bylaws page
Instructions for Creating and Updating Your Brookhaven Website Account
- For instructions on setting up or updating your existing Brookhaven website account, click here.
- If you are a new resident you will need to create a new account by completing the New Resident form.
- If you have previously logged into your account but have forgotten your username or password, use the “Retrieve username & password” link on the login screen.
- If you have never logged into your account, don’t know any of the email addresses used to set up your account, or none of the email addresses are active, complete the Request Account Information form.
Key Fob Issues
- Complete the Amenity Card Service Request form if:
- You have a key fob from a previous homeowner that needs to be activated for you.
- Your key fob does not access the fitness center.
- You need pool access for early morning lap swimming.
- You lost (or never had) a key fob and need a new or replacement one.
- For any other key fob issues contact Cusick Community Management by e-mail at communitysupport@cusickcompany.com
Lap Swimming Waiver
Lap swimming before pool hours is at your own risk, for residents that have signed the lap swimming waiver. You must sign the waiver using the Amenity Card Service Request form in order for your key fob to be authorized for early pool access. The waiver is valid for the current calendar year only and must be signed annually. See the Hours tab on the Swimming Pool page for this season’s lap swimming hours. Lap swimming is during open pool season only.
Mailbox Repair/Replacement Parts
Mailbox Specifications and Parts
Mailbox Specifications and Parts Printable Doc
Paint Type: Rustoleum Black Enamel 7777830 Satin finish. Not semi-gloss or gloss.
Mailbox Numbers (not the Enclave section):
Type: Vinyl 2″
Font: Custom
Color: Gold
The link for vinyl numbers is below. Make sure to select the correct size and enter the neighborhood name. Note that one order of vinyl will include the numbers for both sides of your number plate. https://carolinamailboxes.com/products/ca1?_pos=1&_psq=num&_ss=e&_v=1.0&variant=34932113047714
Mailbox Numbers (Enclave section only):
Type: Brass 2″
With brass, please send Carolina Mailboxes an order request because on the web you have to order the numbers 1 at a time (with each quantity raised to 2). That can be onerous if you have anything larger than a 2 digit house number.
https://carolinamailboxes.com/products/ma3?_pos=3&_psq=numbers&_ss=e&_v=1.0&variant=33113800900747
Other parts that can be ordered (Carolina Mailboxes will email an invoice) *:
Brookhaven – Total Replacement $487 before installation
Large Elite Box $45
Number Plate with 2″ brass numbers $68
Fluted Post $172
Finial $29
Newspaper holder $64
Bracket $80
Base $84
*Prices current at of 8/15/2023
Questions and ordering for parts not found on the site: support@carolinamailboxes.com
Meeting Minutes
HOA meeting minutes are published on the Cusick website under Community Information\Community Documents\Documents\Open Minutes. Minutes are approved during and published after the next scheduled meeting following the meeting where the minutes are recorded.
Documents shared during Open Board Meetings can be found on the About\Board Of Directors page.
Neighborhood Directory
Residents who opt in to have their contact information published are listed in the Neighbor Directory. The directory is located under the Resident Resources menu and on the Manage Account screen. The directory is only visible to residents who are logged in, the information is not made public. You can update your preferences by going to Manage Account and using the Member Directory toggle to turn on/off publication of your contact information.
Neighborhood Map
Pay Association Dues
- To pay your dues, review your balance, or set up recurring payments, please visit the Cusick Community Portal at https://cusick.cincwebaxis.com.
- Assessments will show on the pay assessment screen the date they are due. If you do not see this, find the tab labeled Account information, and click on it. Once there you will see a homeowner ledger pop up. Located at the top there is an option to change the dates so you can see upcoming and previous assessments and payment amounts.
- For assistance with payments or to set up ACH payments, please contact the Cusick accounting department at accounting@cusickcompany.com.
Pool Parties
Residents are allowed to host pool parties during normal pool hours. Please see the Pool Party Rules and Policies for costs and instructions.
Report an Issue to Cusick
Complete the Issue Notification form below to report an issue to Cusick, such as a common area maintenance need or a covenant violation.
Request Emal Blast
To request an email to the community, use the Community Email Request form. The request will be submitted to the Board for approval.
Request for Modification/ARC Request Process
- All changes, modifications and/or additions to the exterior of your home OR property MUST BE approved by the Architectural Review Committee (ARC) via an ACC Request Form. The ACC request form can be found on the Cusick website. After you sign in to the Cusick website you will be on a Dashboard page and the bottom right tile will say “Architectural Requests”. Click the “See All” button and then “Add ACC Request” to submit a new request.
- To avoid unnecessary delays in the approval process, be sure to include as much detail as possible such as PROPERTY SURVEYS, PICTURES, ARCHITECTURAL RENDERINGS, MATERIALS USED, COLORS, etc.
- A survey is not needed for a paint color change since it does not impact any setbacks, property lines, etc.
- If you have any questions about the architectural changes that are allowed, please review the Architectural Guidelines (including allowed paint and trim colors) on the Community Documents page located on the Cusick website. Select Community Information\Community Documents from the Cusick menu, and then expand the Community Documents folder. Here are links to the most commonly used documents:
- Approved Paint Colors *
- ARC/RFM Process *
- Bylaws *
- CCRs *
- Exterior Color Selections (individual home selections at time home was built)
- Neighborhood Living Standards (NLS) *
- Garbage Can Screen Examples
- Mailbox Specifications
- DO NOT PROCEED on your project UNTIL YOU RECEIVE A WRITTEN APPROVAL.
*Will download from Cusick website
Reserving the Tennis Courts, Clubhouse, or Other Facility
- For new tennis court reservations, click on Reservations\Make Reservations on the Manage Account screen. Reservations can also be made from the Tennis Court Amenity or Activity page or from the Resident Resources menu. There is no fee to reserve a court.
- To view, edit or cancel an existing tennis court reservation, click on Reservations\My Reservations on the Manage Account screen.
- If you have paid the annual Equipment Use Fee for use of the tennis ball machine and other equipment, the ball machine is also reserved on the Make Reservations tab of the Manage Account screen, or any page where court reservations are made. Don’t forget to also reserve a court for the same time. For more information on use of the tennis equipment please visit the Tennis Courts page.
- For detailed policies, procedures and fees for reserving the Clubhouse, please visit the Clubhouse Rental page.
- For detailed policies, procedures and fees for hosting a pool party, please visit the Pool Parties page.
- To reserve the Clubhouse for a community-wide event, use the Community Event Reservation form.
Senior Recognition Banner
Each year a banner is displayed in front of the Clubhouse congratulating our graduating Brookhaven seniors. Sign-ups for the banner typically begin in January and end in March. When open for sign-ups, the form can be found here.
Street Light Out
Use the Union County Street Light Repair form to notify the county. You will need the pole number located on the street light in order to complete the form.
Subscribe to a Calendar
Subscribing to a calendar allows Brookhaven events to be automatically added to and updated on your personal calendar. Never miss an event! The available calendars are the Open Meetings Calendar and the Social Events Calendar. See full details and instructions.
Swim Team
Brookhaven is home to the Brookhaven Barracudas Swim Team. Please visit the swim team website for information about joining the team, practice schedule, and meet dates. Or contact the team reps at brookhavensummerswimteamnc@gmail.com
Santa’s Annual Firetruck Visit
/in SocialSanta’s Annual Firetruck Visit December 15th Santa’s tour will begin between 6:45-7:00. The Fire Department is bringing Santa back to Brookhaven! Tour route is the same as previous years: Camrose to Forbishire Stanbury to Elsmore Elsmore to Camrose Camrose to Lytton Lytton to Delamere Delamere to Sudbury Shalford to Harrogate Harrogate to Delamere Delamere to […]
KnitWits – Knit & Crochet Social Group
/in SocialAll levels welcome—bring a project, learn the basics, or join a charitable make. Brookhaven Knitwits—our Knit & Crochet Social Group—will meet every Friday from 11:00am–1:00pm. Drop in for crafting fun: All levels welcome—beginners to seasoned stitchers Bring your current work-in-progress Join in on a charitable project Or learn the basics with friendly folks Join our Facebook […]
Yoga Class
/in Fitness ClassJoin Brookhaven resident and yoga instructor, Kaitlin Noe, for an evening of Yoga! Classes are held at the clubhouse every other Wednesday at 7:00pm. More Info and Sign-Up Classes are independently run by Brookhaven resident and certified instructor Kaitlin Noe and are not affiliated with the Brookhaven HOA.