Setting Up and Updating Your Brookhaven Website Account

  • There is one account per household.  All individual household members need to be added to the same account.  Login information is the same for all members of the household/account.
  • Logging In:  From the Home Page click on the Manage Account button (or select Resident Resources\Manage Account from the menu). Enter your username and password.
    • If you are a renter or new to the neighborhood, you will need to create a new account by clicking on New Resident at the top right of the page.
    • If you have forgotten your username or password, use the “Retrieve username & password” link on the login screen.
  • Edit Username:  Click on the three dots and then Edit Account Information on the “Account Summary” section. You can change your User Login and/or the primary contact. In order to select a new primary contact, that person must have an email address on their member info.
  • Change Password:  Click on the three dots and then Change Password on the Account Summary section.
  • Add Household Members:  Click the three dots at the top right of the “Members” section and select Add Member.  Add any household members or caregivers/nannies.  For purposes of the Guest Policy, a household member is defined as a permanent resident and their grandparents, parents, children and grandchildren. Nannies, caregivers, or babysitters may also be included as members of the household. Note: By default, new family members are added with an “unpaid” status.  This is updated periodically and will not affect your amenity privileges.
    • Adult Resident – Homeowner or person who is living in the home as their primary residence, including full-time students, over the age of 18.
    • Child Resident – Person permanently living in the home that is under the age of 18.
    • Caregiver – Babysitter, nanny or other person providing care to a member of the household, regardless of if they reside in the home.
    • Qualified Family Member – A homeowner’s child, parent, grandparent, great grandparent, grandchild, great grandchild, an adult child not residing in the home, son-in-law, or daughter-in-law.
  • Edit Household Member Information: Under the “Members” section, click on the three dots and then Edit next to each name to be updated. You may edit phone, email, gender, member type and date of birth.  An email address is only required for the Primary contact.  An email address is optional for other household members.  Adding an email address for ADULT household members will add them to the neighborhood email distribution list.
  • Profile Image: A photo of each household member is required to access the pool, in order to help prevent non-residents from gaining entry. Under the “Members” section, click on the three dots and then Add Photo next to each name. Please use a close up, head shot or cropped face photo. If you have any issues uploading your photo(s) the lifeguard can take the photo at check-in, but they cannot add new members to your account, so please be sure that is done before going to the pool.
  • Delete Household Members:  Under the “Members” section, click on the three dots and then Delete next to the name.
  • Directory: Under the “Member Directory” section, toggle the button to “Allow your contact info to appear in the club’s online member directory” in order for your information to be included.  By default, your information is NOT included. Opting into the directory will publish your name, street address and email address.
  • Emergency Contact: Everyone must have an emergency contact on file. To add or change your emergency contact info, click on the three dots and then Edit Emergency Contact Info on the Emergency Contact section.

Visit the Website Tips page for helpful information about navigating the website.